At quibbl.online, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our Refund Policy below to understand your rights and the conditions for requesting a refund.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- The return request must be made within [Insert Time Period, e.g., 14 or 30] days from the date of purchase.
- Proof of purchase (e.g., order number, receipt) must be provided when requesting a refund.
2. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Perishable goods such as food, flowers, or items with an expiration date.
- Customized or personalized products.
- Digital downloads or software.
- Sale or clearance items (if applicable).
Please check the product description on our website for any specific refund exceptions.
3. Requesting a Refund
To initiate a refund:
- Contact our Customer Support at [Insert Contact Email] or [Insert Phone Number] to request a return authorization.
- Once approved, we will provide you with instructions on how to return the product.
- You are responsible for covering any return shipping costs unless the product is defective or incorrect.
4. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [Insert Time Period, e.g., 5-10 business days], and a credit will be automatically applied to your original method of payment.
5. Late or Missing Refunds
If you haven’t received your refund within the expected time frame:
- Check your bank account or credit card statement again.
- Contact your bank or credit card company, as processing times may vary.
- If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Email].
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at [Insert Contact Email] or [Insert Phone Number].
7. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or you received the wrong product. Shipping costs are non-refundable.
If you are shipping an item worth over [Insert Value, e.g., $75], we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
8. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Your continued use of our services indicates your acceptance of the revised policy.